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Frequently asked questions
How long does it take to set up CoffeePals?
Most teams are up and running in under 10 minutes. Install the app from the Microsoft Teams or Slack marketplace, create your first program, and your team can start matching right away. No IT support required.
Do you offer a free trial?
Yes! CoffeePals offers a free plan for small teams, plus a 14-day trial of our premium features. No credit card required — just install and start connecting.
Can CoffeePals work across different time zones?
Absolutely. CoffeePals is built for distributed teams. Our matching algorithm takes time zones into account so people are paired with colleagues in overlapping working hours.
What platforms does CoffeePals support?
CoffeePals integrates natively with Microsoft Teams and Slack. We also support calendar integrations with Google Calendar and Outlook to make scheduling seamless.
Is my data secure?
Security is a top priority. CoffeePals is SOC 2 Type II certified, and we never store message content. All data is encrypted in transit and at rest. We're happy to walk you through our security practices on a call.
What kind of support do you offer?
Every customer gets access to our help center and email support. Premium plans include priority support with faster response times and a dedicated account manager for enterprise customers.